APPENDIX A

Audience Analysis Worksheet

Situation/Product/Delivery

Before you write something engagement-critical, perform a thorough audience analysis.

Situation

The situation you find yourself in directs and motivates you to communicate. When you evaluate a situation, pay particular attention to your client’s needs as well as your own. Survey the environment surrounding your communication to determine the conditions under which you are creating it.

Value

Identify the value to the client. Put yourself in the client’s place and understand what the client needs and wants from the communication.

Purpose

State your purpose. Purpose explains your motivation and the problem or change you will address.

Message

Categorize your message. Message directly ...

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