Communication Essentials for Financial Planners

About the Companion Website

This book includes a companion website, which can be found at www.wiley.com/go/communessentials. Enter the password: grable234.

This website includes the following videos:

1. 3A & 4A_Taking Notes, Listening Carefully, and Positive Body Language .mp4
2. 4B.1_Negative Body Language.mp4
3. 4B.2_Negative Body Language.mp4
4. 4B.3_Negative Body Langugae.mp4
5. 4C.1_Transference_correctly addressing.mp4
6. 4C.2_Transference_incorrectly addressing.mp4
7. 4D.1_Silence_correct use.mp4
8. 4D.2_Silence_incorrect use.mp4
9. 5A_Open-Ended Questions.mp4
10. 5B_Closed-Ended Questions.mp4
11. 5C.1_Swing Questions.mp4
12. 5C.2_Swing Questions.mp4
13. 5D_Implied Questions.mp4
14. 5E_Projective Questions.mp4
15. 5F_Scaling Questions.mp4
16. 6A_Reflection Statement.mp4
17. 6B_Summary Statement.mp4
18. 6C_Simple Paraphrase.mp4
19. 6D_Paraphrasing.mp4
20. 7A_Reframing.mp4
21. 7B_Reframing & Explanation.mp4
22. 7C.1_Advice - Correct.mp4
23. 7C.2_Advice - Incorrect.mp4
24. 7D_Urging Action.mp4
25. 9A.1_Insensitive Comments.mp4
26. 9A.2_Insensitive Comments.mp4
27. 9A.3_Insensitive Comments.mp4