Pamela Shockley-Zalabak
16Communication competence in organizations and groups: Historic and emerging perspectives
Abstract: This chapter seeks to illustrate major perspectives for communication competence in both organizational and group contexts. Specifically, the chapter will describe contexts important for understanding organizational and group communication competence, examine theoretical traditions and frameworks for communication competence, describe methodological approaches in research, present communication competence skills identified from diverse research perspectives, discuss communication competence applications in specific contexts and professional settings, present perceived and reported impacts of communication competence, and ...
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