O'Reilly logo

Communicating Effectively with Email: Courtesies, Protocols, and Time Savers by Laura Stack

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Email Etiquette

 

Think before you email.  If you’re upset due to something a coworker said in email, it’s tempting to hit “Reply” and dash off a nasty email and hit “Send.”  That person may not have ever intended the message the way you read it, so now there’s bitterness between team members.  So a good rule of thumb: if you wouldn’t say it in person, don’t say it in email.  At the very least, wait until you have calmed down.  One of my standard techniques when I’m upset is to hit “Reply” as I normally would, take the person’s name out of the “To” line, and write whatever I want.  I let it all out and feel a lot better. However, I don’t send it; I just hit Save.  When I come back to that message several hours later, I’m always so relieved I ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required