Chapter 12. Usability Reports

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A document prepared after a usability test, capturing the findings and observations and, potentially, recommendations.

After conducting a usability test, the design team will have a pile of data. This information provides useful direction for design activities, but the team’s ability to respond to the results hinges on how the results are presented.

Usability results are usually presented as a report. In our industry we are resigned to expect a fat report coming out of usability testing. Experience shows that design teams don’t need big reports, which generally include information not essential to the design effort. ...

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