PREFACE

Other than health and family, few things are more important to happiness than having meaningful and fulfilling work. Creating high-quality work environments positively influences the lives of employees, their families, their managers, their customers, and the broader society. Higher-quality work environments create better world environments.

Despite the value of high-quality work environments, our society is plagued by examples of poorly run companies. Workplaces are so frequently mismanaged that there is even a genre of humor solely devoted to making fun of office life (Dilbert and The Office come readily to mind). I often find this humor enjoyable, but I also find it somewhat sad, and even tragic. It is sad because it is based on real ...

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