About the Author
Ken Tanner began his career scrubbing dishes in the back of a Pizza Hut, eventually becoming the youngest manager in that chain’s history. What followed was a 20-year career in the hospitality industry that included management of hotels, owning a dinner theater, and serving as a regional vice president for two of the nation’s biggest restaurant chains. That phase of his career featured dramatic customer service turnarounds, record low employee turnover rates, and the development of dozens of industry leaders. Ken is especially proud of the number of women he helped advance into executive positions.
Ken founded a human resources ...
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