O'Reilly logo

Collaborative Leadership, 2nd Edition by Alex Cameron, David Archer

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

4Measuring Collaboration

You get what you measure

Ever since Frederick Taylor published his Principles of Scientific Management in 1911, measurement in business has proved its value. Taylor’s time and motion studies focused on getting the most out of individual activities – ‘the science of shovelling’, for example, determined the optimal shovel-load a worker could lift. The answer – 21 pounds – delivered a three- to four-fold increase in productivity.1

Today scientific management has morphed into the strongly held conviction that you get what you measure. Every organization, from the police force to Wal-Mart, employs a range of measures to run its business. We no longer just measure productivity, but also customer satisfaction, process improvement, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required