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Collaborative Information Behavior: User Engagement and Communication Sharing

Book Description

Collaborative Information Behavior: User Engagement and Communication Sharing fulfills that urgent demand by presenting current research and practices in the area of collaborative information behavior. Providing empirical research findings, theoretical frameworks, and models relevant to the myriad aspects of collaborative information behavior, this book is an ambitious and important work for professionals, educators and researchers in the fields of information science, knowledge management, human-computer interaction and computer-supported cooperative work.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. List of Reviewers
  4. Preface
    1. REFERENCES
  5. Acknowledgment
  6. 1. Collaborative Information Behavior in Large Groups
    1. 1. Cultivating the Value of Networked Individuals
      1. ABSTRACT
      2. INTRODUCTION: UNDERSTANDING THE VALUE OF NETWORKED INDIVIDUALS
      3. HISTORICAL PRECEDENTS FOR COLLABORATIVE NETWORK ORGANIZATIONS
      4. THE RESEARCH METHODOLOGY: EXPLORATORY CASE STUDIES
      5. A FRAMEWORK FOR COLLABORATIVE NETWORK ORGANIZATIONS
      6. CASE STUDIES
      7. SERMO
        1. Sermo's Governance Structure
        2. Sermo's Decision Making
        3. Sermo's Model for Collecting and Distributing Resources
        4. Sermo's Legal Framework
      8. A SWARM OF ANGELS
        1. Governance Structure
        2. ASOA Decision-Making
        3. ASOA's Model for Collecting and Distributing Resources
        4. ASOA's Legal Framework
      9. DISCUSSION OF FINDINGS: CULTIVATING VS. MANAGING
        1. The Centrality of Cultivating Networked Individuals
        2. The Challenge of Building a Motivated Ecology of Contributors
      10. SOLUTIONS LOOKING FOR APPROPRIATE PROBLEMS
      11. CONCLUSION AND FURTHER RESEARCH
      12. ACKNOWLEDGMENT
      13. REFERENCES
    2. 2. Living with New Media Technology: How the Poor Learn, Share and Experiment on Mobile Phones
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
        1. The Poor's Construction of the World around Them: Perspectives from social-Interactional and New Media Domestication
        2. Social Constructionist Influences on Collective Information Behavior
      4. METHOD
      5. FINDINGS
        1. Findings from the Fieldwork
          1. Case 1: The Mobile Phone and Creative Ways of Saving Money
          2. Case 2: The Mobile Phone and Early Use Experiences
          3. Case 3: The Mobile Phone and Its Influence on the Ultra Poor
      6. DISCUSSION
        1. Model Components
          1. Collective-Mediated Learning and Sharing
          2. Information Connectedness and Its Influence on Creating, Synthesizing and Cross-Pollinating
          3. Collective-Mediated Experimenting
          4. Local Ingenuity
        2. Collective Information Behavior in the LSE Model: Propositions for Further Research
          1. CIB Style
          2. CIB Method
      7. CONCLUSION
      8. REFERENCES
    3. A. APPENDIX
    4. 3. Contributors and Lurkers: Obstacles to Content Creation in a Professional Online Community
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. ArchNet
        2. Lurkers
        3. Obstacles
          1. Medium
          2. Content
          3. Individual
          4. Social-Cultural Environment
      4. THE STUDY
      5. RESULTS
        1. Respondents and Responses
        2. Q1. Who Contributes?
        3. Q2. Where Do They Contribute?
        4. Q3. What Reasons Do Members Give For Not Contributing?
      6. DISCUSSION
        1. Rate of Contribution
        2. Location of Postings
        3. Obstacles to Participation and Reasons for Lurking
        4. Implications for site Management
      7. FURTHER RESEARCH
      8. CONCLUSION
      9. REFERENCES
    5. 4. On the Challenges of Collaborative Data Processing
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF EXISTING TOOLS
        1. Database Tools
        2. Spreadsheet Tools
        3. Statistical Tools
        4. Visualization Tools
        5. Collaboratories
      4. EXPERIMENTAL EVALUATION
      5. INGREDIENTS FOR A SUCCESSFUL COLLABORATIVE DATA ANALYSIS
        1. Sharing the Data
        2. Task Specialization
        3. Credit
        4. Access
        5. Expertise
        6. Concurrency and Asynchronicity
        7. Usability
        8. Flexible Semantics
        9. Motivation
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ADDITIONAL READING
  7. 2. Collaborative Information Behavior in Small Groups
    1. 5. Collaborative Information Behavior: Exploring Collaboration and Coordination during Information Seeking and Retrieval Activities
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Conceptual Perspective
        2. Technical Perspective
      4. RESEARCH METHODS
      5. RESEARCH FINDINGS
        1. Fieldwork: CIB in Medical Work
        2. Collaborative Information Behavior Model
        3. Technology Prototyping
      6. DISCUSSION
        1. Lessons Learned
        2. Future Research Directions
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    2. 6. Why Do We Need to Share Information?: Analysis of Collaborative Task Management Meetings
      1. ABSTRACT
      2. INTRODUCTION
      3. STUDYING COLLABORATIVE INFORMATION BEHAVIOUR
      4. FINDINGS FROM THE INITIAL FIELDWORK
      5. CO-DESIGN OF TASK MANAGEMENT
        1. Reconsidering the Work Practice
        2. Generating Ideas for Reembedding Task Management
        3. Collaborative Task Management in Action
          1. Coordinating Work with Other Members by Seeking Information
          2. Deciding on What to do Next Based on the Shared Information
          3. Avoiding Redoing Tasks by Sharing Information in a Timely Manner
        4. Development of the Trials
          1. Dimensions of Task Management from Members' Point of View
          2. Timing: Tuning and Creating Rhythms of Work
        5. Reviving collaborative Task Management
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ENDNOTES
    3. 7. Collaborative Information Behavior in Completely Online Groups
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. FOSS, Wikipedia & Face-To-Face Groups
        2. Pulling COGs Together
        3. Information Horizons and COGs
      4. AN EXPLORATION OF COLLABORATIVE INFORMATION BEHAVIOR IN COGS
        1. Collaborative Information Behavior Theme: Groups as Information Resources
        2. Collaborative Information Behavior Theme: Tools to Control Collaborative Information Behavior
        3. Collaborative Information Behavior Theme: Rapid Tool Changes Diffuse Collaboration
        4. Collaborative Information Behavior Theme: Tools to Constrain and Focus Collaboration
      5. INFORMATION HORIZON MACRO TRENDS ACROSS COGS
      6. FUTURE RESEARCH TRENDS
      7. CONCLUSION
      8. REFERENCES
    4. 8. Building a Learning Community: Students Teaching Students Using Video Podcasts
      1. ABSTRACT
      2. INTRODUCTION
        1. Podcasting
        2. Collaboration
      3. BACKGROUND
        1. Educational Background
        2. Available Technologies
      4. THE CONTEXT OF ASSESSMENT IN UK HIGHER EDUCATION
        1. Student Competencies
        2. Special Educational Needs
        3. Assessment
        4. Summary of Issues Relating to the context of Assessment in UK HE
      5. THE SOLUTION
        1. Practice
        2. Outcomes
        3. Findings
        4. Student Feedback
        5. Building a Learning Community
        6. Recommendations
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
    5. 9. Designs for Systems to Support Collaborative Information Behavior
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Definitions and Terminology
        2. Design Considerations for a Collaborative Information Seeking System
          1. Space and Time Aspects
          2. Control, Communication, and Awareness
            1. Control
            2. Communication
            3. Awareness
            4. Design Implications
        3. Costs and Challenges of CIB Systems, and Their Implications for the Designers
        4. Turning Design into Realization
          1. Processes
          2. Content
          3. Devices
      4. SYSTEMS
        1. Ariadne
        2. SearchTogether
        3. Coagmento
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ENDNOTES
  8. 3. Language and Communication in Collaborative Information Behavior
    1. 10. It Was Only Natural: A Cross-Disciplinary Approach to a CMC Study
      1. ABSTRACT
      2. INTRODUCTION
        1. Friendly Banter
        2. Editing copy
        3. Assigning stories
        4. Complaints About Other Editors
      3. CONVERGENCE OF THEORETICAL FRAMEWORKS
        1. Organization Theory
        2. Newsroom sociology and Routines
      4. STUDIES OF TECHNOLOGY AND NEWSROOM SOCIOLOGY
        1. New Media Organizations
        2. Instant Messaging
        3. Virtual Teams
        4. New Media Interpersonal communication
        5. Newsroom sociology
      5. SIGNIFICANCE OF STUDY: ANALYSIS AND FINDINGS
      6. NEW OPPORTUNITIES: A CALL FOR NEW DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
    2. 11. Sharing Information about the Pain: Patient-Doctor Collaboration in Therapy and Research
      1. ABSTRACT
      2. INTRODUCTION
      3. CAMERA-ASSISTED COLLABORATIVE EFFORTS
        1. Health-Related Collaborations
        2. VIA Research as Collaboration
        3. VIA Models of Collaboration: Fieldwork Protocol
        4. VIA Method: Data Analysis
        5. VIA Personal Monologue as Diary
        6. Patient Views of VIA Collaboration
        7. What does the VIA Model of Collaboration Provoke?
        8. Patient-Researcher Collaboration
        9. Patient-Doctor Collaboration
        10. Common Factors
      4. ACKNOWLEDGMENT
      5. REFERENCES
      6. ADDITIONAL READING
      7. ENDNOTE
    3. 12. Informing Traces: The Social Practices of Collaborative Informing in the Midwifery Clinic
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODOLOGICAL PROBLEMS AND SOLUTIONS
        1. Theoretical Issues and controversies
        2. Methodological solutions
          1. Data Collection
          2. Data Analysis
      5. FINDINGS
        1. Reporting Clinical Results
        2. Identifying Trends
        3. Overcoming Barriers
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ADDITIONAL READING
    4. B. APPENDIX: TRANSCRIPTION STANDARDS (KEY)
    5. 13. Collaboration as Co-Constructed Discourse: Developing a Coding Guide for the Analysis of Peer Talk During Educational Information Seeking
      1. ABSTRACT
      2. INTRODUCTION
      3. STRUCTURING CONTENT ANALYSIS
      4. DEVELOPMENT OF THE CODING GUIDE
        1. Steps
          1. Step A. Share Information
          2. Step B. Interpret Information
          3. Step C. Completion
        2. Sequences
        3. Exchanges
          1. Nuclear Exchange
          2. Dependent Exchange
          3. Cumulative Talk
          4. Exploratory Talk
          5. Disputational Talk
          6. Preparatory Exchange
          7. Embedded Exchange
        4. Discourse Moves
          1. Structuring Moves
          2. Informing Moves
          3. Elicitation Moves
          4. Grounding Moves
      5. REVISION OF CATEGORY SYSTEM
        1. Steps
        2. Sequences
        3. Exchanges
        4. Discourse Moves
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
    6. A. APPENDIX A. REVISED CATEGORY SYSTEM
    7. B. APPENDIX B. DISCOURSE CATEGORIES AND CODES
  9. Compilation of References
  10. About the Contributors