Additional Resources
It's not hard to list books in this section because virtually any book on effective software methodologies describes techniques that result in improved quality and productivity. The difficulty is finding books that deal with software quality per se. Here are two:
Ginac, Frank P. Customer Oriented Software Quality Assurance. Englewood Cliffs, NJ: Prentice Hall, 1998. This is a very short book that describes quality attributes, quality metrics, QA programs, and the role of testing in quality, as well as well-known quality improvement programs, including the Software Engineering Institute's CMM and ISO 9000.
Lewis, William E. Software Testing and Continuous Quality Improvement, 2d ed. Auerbach Publishing, 2000. This ...
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