The Classic Levels of Training Evaluation
Kirkpatrick (1996) developed a famous model for training evaluation. It consists of four levels and guides much of the practice of measuring the outcomes of training in many countries. The levels are graduated, from the relatively easy to measure to the more complex.
Reaction: Measuring the reaction of participants to the program. This is a measure of “customer satisfaction” because those who attend are customers whose reaction determines to a large extent the interest in present and future programs.
Learning: Measuring the extent to which learning objectives have been achieved. Has knowledge increased, ...
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