Index of Cases

CHAPTER 2: WHAT IS LEADERSHIP?

Vision Case: Ralph #1 Finding a Vision to Guide and Energize the Work [pp. 20–21]

Managing Through Structures Case: Alice #1 Creating Structure [pp. 22–23]

Setting Expectations Case: Keith #1 Developing an Appropriate Writing Style [pp. 23–24]

Delegating Case: Bill #1 Empowerment Through Delegation [pp. 28–29]

Communicating Case: Richard #1 You Gotta Keep ’Em in the Loop [p. 30]

Influencing Case: Craig #1 Developing Influencing Skills [pp. 31–32]

Feedback Case: Martha #1 Confronting Conflict [pp. 34–35]

Rewarding and Recognizing Case: Dean #1 Using Positive Motivation [p. 38]

Team Work Case: Victor #1 Strategic Collaboration [p. 39]

Developing People Case: Paul #1 Concentrate on the People, Not the ...

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