CHAPTER 6: LISTENING AND QUESTIONING SKILLS
Skilful questioning and active listening are the two foundation blocks of coaching. In this chapter I aim to help you improve your listening and questioning skills by introducing:
• The art of listening in a coaching environment.
• Powerful questions and how to use them effectively to coach.
• Bad behaviours to avoid.
Active listening
I have often been surprised by the amount of people that I coach who tell me that one of the things they value most from coaching is being heard. Often we hurry through life without having the opportunity to properly express ourselves and to be acknowledged and heard. In the workplace, especially in an IT environment, the focus of most managers’ attention is on processes ...
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