By the end of this chapter, you should be able to:
• Develop effective listening skills and build strong questioning techniques.
• Conduct various types of coaching conversations.
• Create a coaching plan.
• Evaluate coaching effectiveness by monitoring behavior.
In Chapter 3 we examined the first four steps in the coaching process: Step One, communicate your expectations; Step Two, assess coachees’ skill level; Step Three, define the purpose of coaching; and Step Four, communicate your expectations. In Chapter 4 we examine the final three steps: Step Five, conduct coaching conversations; ...