By the end of this chapter, you should be able to:
• Define coaching.
• Describe the key factors that make coaching a critical managerial tool in a competitive environment.
• Describe three attributes of an effective coach.
• Create a performance improvement plan to develop coaching skills.
My associate Jeff and I were training a group of newly promoted supervisors. Our topic was Effective Coaching and the discussion was lively. The group brainstormed a list of critical coaching skills and then, in pairs, each selected the three to five skills they believed most important. I circulated around the ...