C h a p t e r 10
Assessments and Training Instruments
What’s in This Chapter?
- Instructions for using assessments and instruments
- Assessments 10.1 through 10.3
Assessments and Training Instruments
Assessment 10.1—Communicating Assignments Quiz
This assessment provides insight into how well participants assign tasks.- Assessment 10.2—Conflict Comfort Zone Assessment Participants use this assessment to identify their own conflict comfort zone and how to learn to be more versatile when dealing with conflict in the future.
- Assessment 10.3—Complaint-Handling ...
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