Book description
Coaching Employee Engagement is written for managers and other leaders who, regardless of their level of experience, wish to facilitate and support the development of truly engaged employees within their organization. Utilizing clear, focused suggestions on improving employee coaching skills, Coaching Employee Engagement Training focuses on the fundamentals of successful employee coaching, and delivers powerful, pragmatic lessons within an easy-to-use, highly efficient workbook format
Table of contents
- Cover
- Praise
- Title
- Copyright
- The ASTD Trainer's WorkShop Series
- Content
- Preface
- Chapter 1 - Introduction: How to Use This Book Effectively
- Chapter 2 - Assessing the Needs of Learners
- Chapter 3 - Designing and Facilitating Engagement Training
- Chapter 4 - Evaluating Effectiveness
- Chapter 5 - Short Program Training—2.5 Hours
- Chapter 6 - Half-Day Training
- Chapter 7 - 1.5-Day Training
- Chapter 8 - 2-Day Training
-
Chapter 9 - Content Modules
- The Modules
- Using the Modules
- Content Module 9.1—The Importance of Communication
- Content Module 9.2—Coaching Communication Model
- Content Module 9.3—Listening for Better Coaching
- Content Module 9.4—Silent Messages
- Content Module 9.5—Phrases That Kill Ideas
- Content Module 9.6—3 Levels of Coaching Communication
- Content Module 9.7—Communicating Assignments Quiz
- Content Module 9.8—Rumors
- Content Module 9.9—14 Commitments for Effective Coaching
- Content Module 9.10—Basic Coaching Principles
- Content Module 9.11—Engaged Coaching
- Content Module 9.13—Helping Employees Contribute
- Content Module 9.14—Spending Time With Employees
- Content Module 9.15—Supervisor Ask/Tell Model
- Content Module 9.16—Positive Conflict
- Step-by-Step Instructions
- Content Module 9.17—Causes of Conflict at Work
- Content Module 9.18—Conflict Strategies
- Content Module 9.19—Conflict Management Matrix
- Content Module 9.20—Conflict Comfort Zones
- Content Module 9.21—Conflict Role Play
- Content Module 9.22—Dealing With Upset Employees
- Content Module 9.23—Definition of a Complaint
- Content Module 9.24—No Complaints
- Content Module 9.25—Unsettled Complaints
- Content Module 9.26—Complaint-Handling Quiz
- Content Module 9.27—Resolving Employee Complaints
- Content Module 9.28—Causes of Poor Performance
- Content Module 9.29—5-Step Performance-Correction Process
- Content Module 9.30—Setting Performance Standards
- Content Module 9.31—Discipline Role Play
- Content Module 9.32—Documentation
- Content Module 9.33—Documentation Role Play
- Content Module 9.34—Performance-Improvement Process Plan
- Content Module 9.35—Performance-Improvement Process Plan Role Play
- Content Module 9.36—A World Without Feedback
- Content Module 9.37—Formal and Informal Feedback
- Content Module 9.38—Coaching Time
- Content Module 9.39—Coaching Tips
- Content Module 9.40—Performance-Appraisal Role Play
- Content Module 9.41—Recognition
- Content Module 9.42—Recognition Role Play
- Content Module 9.43—When Teams Are Most Effective
- Content Module 9.44—Reaching Consensus
- Content Module 9.45—Synergy
- Content Module 9.46—Designing Engagement Into Your Organization
- Content Module 9.47—Helping Teams Get Things Done
- Content Module 9.48—Dealing With Difficult Team Members
- Content Module 9.49—Characteristics of an Engaged Team Player
- Content Module 9.50—Creating a Team Project Plan
- Chapter 10 - Assessments and Training Instruments
-
Chapter 11 - Structured Experiences
- Structured Experiences
- The Handouts
- Structured Experience 11.1—The Rumor
- Structured Experience 11.2—Spending Time With Employees
- Structured Experience 11.3—Conflict Strategies
- Structured Experience 11.4—Conflict Role Play
- Structured Experience 11.5—Discipline Role Play
- Structured Experience 11.6—Documentation Role Play
- Structured Experience 11.7—Performance-Improvement Process Plan
- Structured Experience 11.8—Performance-Improvement Process Plan Role Play
- Structured Experience 11.9—Performance Appraisal Role Play
- Structured Experience 11.10—Synergy
- Structured Experience 11.11—Creating a Team Project Plan
- Appendix - Using the Online Materials
- For Further Reading
- About the Author
- Index
- Back
Product information
- Title: Coaching Employee Engagement Training
- Author(s):
- Release date: December 2011
- Publisher(s): Association for Talent Development
- ISBN: 9781562868192
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