TIP 38
DO COMPLETE WORK
When we do the best that we can, we never know what miracle is wrought in our life, or in the life of another.
It may seem that the way to save time is to get the job done as quickly as possible. While that may save time in the short run, doing complete work saves time in the long run and gives you the mental space and clarity to tackle the next project. Complete work is done so well and so thoroughly that it won’t come back to haunt you.
What would that look like? Suppose a customer calls in and complains that an erroneous fee was charged to his or her account. The customer service representative politely responds, “Not a problem, I’ll have it taken care of immediately.” The customer hangs up, ...
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