Foreword: A Commercial Perspective
Every day more companies are realizing that their market, competition, and economics have changed. Supported by advances in technology, companies previously operating within a single country or region now find themselves competing in a global marketplace. Within these enterprises, the information technology (IT) organization must partner with business leaders to transform the organization, develop global business processes, and introduce technology that supports these processes and drives collaboration and innovation on a global basis.
Similar to the way that businesses must adopt a new operating model and grow new skills, IT organizations themselves must adopt new practices and develop new skills to be ...
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