Strategic Service Management: A Service Establishment and Delivery Process Area at Maturity Level 3
Purpose
The purpose of Strategic Service Management (STSM) is to establish and maintain standard services in concert with strategic needs and plans.
Introductory Notes
The Strategic Service Management process area involves the following activities:
• Analyzing capabilities and needs for services that span multiple customers and agreements
• Establishing and maintaining standard services, service levels, and descriptions that reflect these capabilities and needs
Get CMMI now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
