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CMMI by Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum

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Service System Development: A Service Establishment and Delivery Process Area at Maturity Level 3

SSD Addition: Purpose

The purpose of Service System Development (SSD) is to analyze, design, develop, integrate, verify, and validate service systems, including service system components, to satisfy existing or anticipated service agreements.

Introductory Notes

The Service System Development process area is applicable to all aspects of a service system. It applies to new service systems as well as changes to existing service systems.

A “service system” is an integrated and interdependent combination of service system components that satisfies stakeholder requirements.

A “service system component” is a process, work product, person, consumable, ...

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