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CMMI: Guidelines for Process Integration and Product Improvement, Second Edition

Book Description

CMMI® (Capability Maturity Model® Integration) describes best practices for the development and maintenance of products and services across their entire lifecycle. By integrating essential bodies of knowledge, CMMI provides a single, comprehensive framework for organizations to assess their development and maintenance processes, implement improvements, and measure progress.

This book is a definitive reference for the most current release of CMMI (version 1.2). In the new edition, the authors have added tips, hints, and cross-references in the margins (in color) throughout the process areas to help you better understand, apply, and find more information about the content of the process areas. The book also now includes brief, insightful perspectives on CMMI written by people influential in the model’s creation, development, and transition. A new case study from Raytheon illustrates a real-world application of the model to a services organization. Whether you are new to CMMI or familiar with an earlier version, if you need to know about, evaluate, or put the latest version of CMMI into practice, this book is an essential resource.

The book is divided into three parts.

Part I offers the broad view of CMMI, beginning with basic concepts of process improvement. It describes the process areas, their components, and their relationships to each other. It explains the model’s two representations as well as paths to the adoption and use of CMMI for process improvement and benchmarking.

Part II, the bulk of the book, details the generic goals and practices and the twenty-two process areas now comprising CMMI. The process areas are organized alphabetically by acronym for easy look-up. Each chapter includes goals, best practices, and examples for a particular process area. The two CMMI representations are described so that you will easily see their similarities and differences and thereby be better able to choose the right approach for your organization.

Part III contains several useful resources, including CMMI-related references, acronym definitions, a glossary of terms, and an index.

Table of Contents

  1. Copyright
  2. Carnegie Mellon Software Engineering Institute
  3. Perspectives
  4. Preface
    1. Purpose
    2. CMMI v1.2 Contributors
    3. Audience
    4. Organization of This Book
    5. How to Use This Book
      1. Readers New to Process Improvement
      2. Readers Experienced with Process Improvement
      3. Readers Familiar with CMMI
    6. What’s New
      1. What’s New in Version 1.2
      2. What’s New in the Second Edition
    7. Additional Information and Reader Feedback
  5. Acknowledgments
    1. From Mary Beth Chrissis
    2. From Mike Konrad
    3. From Sandy Shrum
  6. One. About CMMI for Development
    1. 1. Introduction
      1. About Capability Maturity Models
      2. Evolution of CMMI
      3. CMMI for Development
      4. The Scope of CMMI for Development
      5. The Group of IPPD Additions
      6. Resolving Different Approaches of CMMs
      7. Choosing a Representation
        1. Continuous Representation
        2. Staged Representation
        3. Comparison of the Continuous and Staged Representations
        4. Factors in Your Decision
          1. Business Factors
          2. Cultural Factors
          3. Legacy
        5. Why Not Both Representations?
      8. Your Approach to Process Improvement
        1. Scenario 1
        2. Scenario 2
    2. 2. Process Area Components
      1. Required, Expected, and Informative Components
        1. Required Components
        2. Expected Components
        3. Informative Components
      2. Components Associated with Part Two
        1. Process Areas
        2. Purpose Statements
        3. Introductory Notes
        4. Related Process Areas
        5. Specific Goals
        6. Generic Goals
        7. Specific Goal and Practice Summaries
        8. Specific Practices
        9. Typical Work Products
        10. Subpractices
        11. Generic Practices
        12. Generic Practice Elaborations
      3. Supporting Informative Components
        1. Notes
        2. Examples
        3. Amplifications
        4. References
      4. Numbering Scheme
      5. Typographical Conventions
        1. Representation-Specific Content
        2. Additions
    3. 3. Tying It All Together
      1. Understanding Levels
      2. Structures of the Continuous and Staged Representations
      3. Understanding Capability Levels
        1. Capability Level 0: Incomplete
        2. Capability Level 1: Performed
        3. Capability Level 2: Managed
        4. Capability Level 3: Defined
        5. Capability Level 4: Quantitatively Managed
        6. Capability Level 5: Optimizing
        7. Advancing through Capability Levels
      4. Understanding Maturity Levels
        1. Maturity Level 1: Initial
        2. Maturity Level 2: Managed
        3. Maturity Level 3: Defined
        4. Maturity Level 4: Quantitatively Managed
        5. Maturity Level 5: Optimizing
        6. Advancing Through Maturity Levels
      5. Process Areas
      6. Generic Goals and Practices
      7. Representation Comparison
      8. Equivalent Staging
    4. 4. Relationships Among Process Areas
      1. Four Categories of CMMI Process Areas
      2. Process Management
        1. Basic Process Management Process Areas
        2. Advanced Process Management Process Areas
      3. Project Management
        1. Basic Project Management Process Areas
        2. Advanced Project Management Process Areas
      4. Engineering
        1. Recursion and Iteration of Engineering Processes
      5. Support
        1. Basic Support Process Areas
        2. Advanced Support Process Areas
    5. 5. Using CMMI Models
      1. Adopting CMMI
      2. Your Process Improvement Program
      3. Selections That Influence Your Program
      4. CMMI Models
      5. Using CMMI Appraisals
        1. Appraisal Requirements for CMMI
        2. SCAMPI Appraisal Methods
      6. Appraisal Considerations
      7. CMMI-Related Training
    6. 6. Case Study: Applying CMMI to Services at Raytheon
      1. The Organization and Its Process Dilemma
      2. History
      3. Success at Last
      4. Key Roles That Contributed to Success
      5. Approach to Interpreting CMMI for Services
      6. Process Artifacts
      7. Lifecycle Model
      8. Epiphanies
        1. Epiphany #1: Task Orders Are Equivalent to Projects in the Traditional Application of the Model
        2. Epiphany #2: Every Project Shares the Same (Unchanging) Five Requirements
        3. Epiphany #3: The Execution and Monitoring of Customer-Assigned Tasks Constitutes the Core of the Verification and Validation Processes
        4. Epiphany #4: The Relative Time Spent for Development versus Delivery in Services Is Reversed from That of Products
      9. Lessons Learned
  7. Two. Generic Goals and Generic Practices and the Process Areas
    1. Generic Goals and Generic Practices
      1. Overview
      2. Process Institutionalization
        1. Performed Process
        2. Managed Process
        3. Defined Process
        4. Quantitatively Managed Process
        5. Optimizing Process
        6. Relationships among Processes
      3. Generic Goals and Generic Practices
        1. GG 1. Achieve Specific Goals
          1. GP 1.1. Perform Specific Practices
        2. GG 2. Institutionalize a Managed Process
          1. GP 2.1. Establish an Organizational Policy
          2. GP 2.2. Plan the Process
          3. GP 2.3. Provide Resources
          4. GP 2.4. Assign Responsibility
          5. GP 2.5. Train People
          6. GP 2.6. Manage Configurations
          7. GP 2.7. Identify and Involve Relevant Stakeholders
          8. GP 2.8. Monitor and Control the Process
          9. GP 2.9. Objectively Evaluate Adherence
          10. GP 2.10. Review Status with Higher Level Management
        3. GG 3. Institutionalize a Defined Process
          1. GP 3.1. Establish a Defined Process
          2. GP 3.2. Collect Improvement Information
        4. GG 4. Institutionalize a Quantitatively Managed Process
          1. GP 4.1. Establish Quantitative Objectives for the Process
          2. GP 4.2. Stabilize Subprocess Performance
        5. GG 5. Institutionalize an Optimizing Process
          1. GP 5.1. Ensure Continuous Process Improvement
          2. GP 5.2. Correct Root Causes of Problems
      4. Applying Generic Practices
      5. Process Areas That Support Generic Practices
    2. Causal Analysis and Resolution: A Support Process Area at Maturity Level 5
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Determine Causes of Defects
          1. SP 1.1. Select Defect Data for Analysis
          2. SP 1.2. Analyze Causes
        2. SG 2. Address Causes of Defects
          1. SP 2.1. Implement the Action Proposals
          2. SP 2.2. Evaluate the Effect of Changes
          3. SP 2.3. Record Data
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    3. Configuration Management: A Support Process Area at Maturity Level 2
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Establish Baselines
          1. SP 1.1. Identify Configuration Items
          2. SP 1.2. Establish a Configuration Management System
          3. SP 1.3. Create or Release Baselines
        2. SG 2. Track and Control Changes
          1. SP 2.1. Track Change Requests
          2. SP 2.2. Control Configuration Items
        3. SG 3. Establish Integrity
          1. SP 3.1. Establish Configuration Management Records
          2. SP 3.2. Perform Configuration Audits
      5. Generic Practices by Goal
        1. GG 2. Institutionalize a Managed Process
          1. GP 2.1. Establish an Organizational Policy
          2. GP 2.2. Plan the Process
          3. GP 2.3. Provide Resources
          4. GP 2.4. Assign Responsibility
          5. GP 2.5. Train People
          6. GP 2.6. Manage Configurations
          7. GP 2.7. Identify and Involve Relevant Stakeholders
          8. GP 2.8. Monitor and Control the Process
          9. GP 2.9. Objectively Evaluate Adherence
          10. GP 2.10. Review Status with Higher Level Management
    4. Decision Analysis and Resolution: A Support Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Evaluate Alternatives
          1. SP 1.1. Establish Guidelines for Decision Analysis
          2. SP 1.2. Establish Evaluation Criteria
          3. SP 1.3. Identify Alternative Solutions
          4. SP 1.4. Select Evaluation Methods
          5. SP 1.5. Evaluate Alternatives
          6. SP 1.6. Select Solutions
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    5. Integrated Project Management +IPPD: A Project Management Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Use the Project’s Defined Process
          1. SP 1.1. Establish the Project’s Defined Process
          2. SP 1.2. Use Organizational Process Assets for Planning Project Activities
          3. SP 1.3. Establish the Project’s Work Environment
          4. SP 1.4. Integrate Plans
          5. SP 1.5. Manage the Project Using the Integrated Plans
          6. SP 1.6. Contribute to the Organizational Process Assets
        2. SG 2. Coordinate and Collaborate with Relevant Stakeholders
          1. SP 2.1. Manage Stakeholder Involvement
          2. SP 2.2. Manage Dependencies
          3. SP 2.3. Resolve Coordination Issues
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    6. Measurement and Analysis: A Support Process Area at Maturity Level 2
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Align Measurement and Analysis Activities
          1. SP 1.1. Establish Measurement Objectives
          2. SP 1.2. Specify Measures
          3. SP 1.3. Specify Data Collection and Storage Procedures
          4. SP 1.4. Specify Analysis Procedures
        2. SG 2. Provide Measurement Results
          1. SP 2.1. Collect Measurement Data
          2. SP 2.2. Analyze Measurement Data
          3. SP 2.3. Store Data and Results
          4. SP 2.4. Communicate Results
      5. Generic Practices by Goal
        1. GG 2. Institutionalize a Managed Process
          1. GP 2.1. Establish an Organizational Policy
          2. GP 2.2. Plan the Process
          3. GP 2.3. Provide Resources
          4. GP 2.4. Assign Responsibility
          5. GP 2.5. Train People
          6. GP 2.6. Manage Configurations
          7. GP 2.7. Identify and Involve Relevant Stakeholders
          8. GP 2.8. Monitor and Control the Process
          9. GP 2.9. Objectively Evaluate Adherence
          10. GP 2.10. Review Status with Higher Level Management
    7. Organizational Innovation and Deployment: A Process Management Process Area at Maturity Level 5
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Select Improvements
          1. SP 1.1. Collect and Analyze Improvement Proposals
          2. SP 1.2. Identify and Analyze Innovations
          3. SP 1.3. Pilot Improvements
          4. SP 1.4. Select Improvements for Deployment
        2. SG 2. Deploy Improvements
          1. SP 2.1. Plan the Deployment
          2. SP 2.2. Manage the Deployment
          3. SP 2.3. Measure Improvement Effects
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    8. Organizational Process Definition +IPPD: A Process Management Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Establish Organizational Process Assets
          1. SP 1.1. Establish Standard Processes
          2. SP 1.2. Establish Lifecycle Model Descriptions
          3. SP 1.3. Establish Tailoring Criteria and Guidelines
          4. SP 1.4. Establish the Organization’s Measurement Repository
          5. SP 1.5. Establish the Organization’s Process Asset Library
          6. SP 1.6. Establish Work Environment Standards
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    9. Organizational Process Focus: A Process Management Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Determine Process Improvement Opportunities
          1. SP 1.1. Establish Organizational Process Needs
          2. SP 1.2. Appraise the Organization’s Processes
          3. SP 1.3. Identify the Organization’s Process Improvements
        2. SG 2. Plan and Implement Process Improvements
          1. SP 2.1. Establish Process Action Plans
          2. SP 2.2. Implement Process Action Plans
        3. SG 3. Deploy Organizational Process Assets and Incorporate Lessons Learned
          1. SP 3.1. Deploy Organizational Process Assets
          2. SP 3.2. Deploy Standard Processes
          3. SP 3.3. Monitor Implementation
          4. SP 3.4. Incorporate Process-Related Experiences into the Organizational Process Assets
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    10. Organizational Process Performance: A Process Management Process Area at Maturity Level 4
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Establish Performance Baselines and Models
          1. SP 1.1. Select Processes
          2. SP 1.2. Establish Process-Performance Measures
          3. SP 1.3. Establish Quality and Process-Performance Objectives
          4. SP 1.4. Establish Process-Performance Baselines
          5. SP 1.5. Establish Process-Performance Models
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    11. Organizational Training: A Process Management Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Establish an Organizational Training Capability
          1. SP 1.1. Establish the Strategic Training Needs
          2. SP 1.2. Determine Which Training Needs Are the Responsibility of the Organization
          3. SP 1.3. Establish an Organizational Training Tactical Plan
          4. SP 1.4. Establish Training Capability
        2. SG 2. Provide Necessary Training
          1. SP 2.1. Deliver Training
          2. SP 2.2. Establish Training Records
          3. SP 2.3. Assess Training Effectiveness
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    12. Product Integration: An Engineering Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Prepare for Product Integration
        2. SP 1.1. Determine Integration Sequence
          1. SP 1.2. Establish the Product Integration Environment
          2. SP 1.3. Establish Product Integration Procedures and Criteria
        3. SG 2. Ensure Interface Compatibility
          1. SP 2.1. Review Interface Descriptions for Completeness
          2. SP 2.2. Manage Interfaces
        4. SG 3. Assemble Product Components and Deliver the Product
          1. SP 3.1. Confirm Readiness of Product Components for Integration
          2. SP 3.2. Assemble Product Components
          3. SP 3.3. Evaluate Assembled Product Components
          4. SP 3.4. Package and Deliver the Product or Product Component
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    13. Project Monitoring and Control: A Project Management Process Area at Maturity Level 2
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Monitor Project Against Plan
          1. SP 1.1. Monitor Project Planning Parameters
          2. SP 1.2. Monitor Commitments
          3. SP 1.3. Monitor Project Risks
          4. SP 1.4. Monitor Data Management
          5. SP 1.5. Monitor Stakeholder Involvement
          6. SP 1.6. Conduct Progress Reviews
          7. SP 1.7. Conduct Milestone Reviews
        2. SG 2. Manage Corrective Action to Closure
          1. SP 2.1. Analyze Issues
          2. SP 2.2. Take Corrective Action
          3. SP 2.3. Manage Corrective Action
      5. Generic Practices by Goal
        1. GG 2. Institutionalize a Managed Process
          1. GP 2.1. Establish an Organizational Policy
          2. GP 2.2. Plan the Process
          3. GP 2.3. Provide Resources
          4. GP 2.4. Assign Responsibility
          5. GP 2.5. Train People
          6. GP 2.6. Manage Configurations
          7. GP 2.7. Identify and Involve Relevant Stakeholders
          8. GP 2.8. Monitor and Control the Process
          9. GP 2.9. Objectively Evaluate Adherence
          10. GP 2.10. Review Status with Higher Level Management
    14. Project Planning: A Project Management Process Area at Maturity Level 2
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Establish Estimates
          1. SP 1.1. Estimate the Scope of the Project
          2. SP 1.2. Establish Estimates of Work Product and Task Attributes
          3. SP 1.3. Define Project Lifecycle
          4. SP 1.4. Determine Estimates of Effort and Cost
        2. SG 2. Develop a Project Plan
          1. SP 2.1. Establish the Budget and Schedule
          2. SP 2.2. Identify Project Risks
          3. SP 2.3. Plan for Data Management
          4. SP 2.4. Plan for Project Resources
          5. SP 2.5. Plan for Needed Knowledge and Skills
          6. SP 2.6. Plan Stakeholder Involvement
          7. SP 2.7. Establish the Project Plan
        3. SG 3. Obtain Commitment to the Plan
          1. SP 3.1. Review Plans That Affect the Project
          2. SP 3.2. Reconcile Work and Resource Levels
          3. SP 3.3. Obtain Plan Commitment
      5. Generic Practices by Goal
        1. GG 2. Institutionalize a Managed Process
          1. GP 2.1. Establish an Organizational Policy
          2. GP 2.2. Plan the Process
          3. GP 2.3. Provide Resources
          4. GP 2.4. Assign Responsibility
          5. GP 2.5. Train People
          6. GP 2.6. Manage Configurations
          7. GP 2.7. Identify and Involve Relevant Stakeholders
          8. GP 2.8. Monitor and Control the Process
          9. GP 2.9. Objectively Evaluate Adherence
          10. GP 2.10. Review Status with Higher Level Management
    15. Process and Product Quality Assurance: A Support Process Area at Maturity Level 2
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Objectively Evaluate Processes and Work Products
          1. SP 1.1. Objectively Evaluate Processes
          2. SP 1.2. Objectively Evaluate Work Products and Services
        2. SG 2. Provide Objective Insight
          1. SP 2.1. Communicate and Ensure Resolution of Noncompliance Issues
          2. SP 2.2. Establish Records
      5. Generic Practices by Goal
        1. GG 2. Institutionalize a Managed Process
          1. GP 2.1. Establish an Organizational Policy
          2. GP 2.2. Plan the Process
          3. GP 2.3. Provide Resources
          4. GP 2.4. Assign Responsibility
          5. GP 2.5. Train People
          6. GP 2.6. Manage Configurations
          7. GP 2.7. Identify and Involve Relevant Stakeholders
          8. GP 2.8. Monitor and Control the Process
          9. GP 2.9. Objectively Evaluate Adherence
          10. GP 2.10. Review Status with Higher Level Management
    16. Quantitative Project Management: A Project Management Process Area at Maturity Level 4
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Quantitatively Manage the Project
          1. SP 1.1. Establish the Project’s Objectives
          2. SP 1.2. Compose the Defined Process
          3. SP 1.3. Select the Subprocesses That Will Be Statistically Managed
          4. SP 1.4. Manage Project Performance
        2. SG 2. Statistically Manage Subprocess Performance
          1. SP 2.1. Select Measures and Analytic Techniques
          2. SP 2.2. Apply Statistical Methods to Understand Variation
          3. SP 2.3. Monitor Performance of the Selected Subprocesses
          4. SP 2.4. Record Statistical Management Data
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    17. Requirements Development: An Engineering Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Develop Customer Requirements
          1. SP 1.1. Elicit Needs
          2. SP 1.2. Develop the Customer Requirements
        2. SG 2. Develop Product Requirements
          1. SP 2.1. Establish Product and Product Component Requirements
          2. SP 2.2. Allocate Product Component Requirements
          3. SP 2.3. Identify Interface Requirements
        3. SG 3. Analyze and Validate Requirements
          1. SP 3.1. Establish Operational Concepts and Scenarios
          2. SP 3.2. Establish a Definition of Required Functionality
          3. SP 3.3. Analyze Requirements
          4. SP 3.4. Analyze Requirements to Achieve Balance
          5. SP 3.5. Validate Requirements
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    18. Requirements Management: An Engineering Process Area at Maturity Level 2
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Manage Requirements
          1. SP 1.1. Obtain an Understanding of Requirements
          2. SP 1.2. Obtain Commitment to Requirements
          3. SP 1.3. Manage Requirements Changes
          4. SP 1.4. Maintain Bidirectional Traceability of Requirements
          5. SP 1.5. Identify Inconsistencies Between Project Work and Requirements
      5. Generic Practices by Goal
        1. GG 2. Institutionalize a Managed Process
          1. GP 2.1. Establish an Organizational Policy
          2. GP 2.2. Plan the Process
          3. GP 2.3. Provide Resources
          4. GP 2.4. Assign Responsibility
          5. GP 2.5. Train People
          6. GP 2.6. Manage Configurations
          7. GP 2.7. Identify and Involve Relevant Stakeholders
          8. GP 2.8. Monitor and Control the Process
          9. GP 2.9. Objectively Evaluate Adherence
          10. GP 2.10. Review Status with Higher Level Management
    19. Risk Management: A Project Management Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Prepare for Risk Management
          1. SP 1.1. Determine Risk Sources and Categories
          2. SP 1.2. Define Risk Parameters
          3. SP 1.3. Establish a Risk Management Strategy
        2. SG 2. Identify and Analyze Risks
          1. SP 2.1. Identify Risks
          2. SP 2.2. Evaluate, Categorize, and Prioritize Risks
        3. SG 3. Mitigate Risks
          1. SP 3.1. Develop Risk Mitigation Plans
          2. SP 3.2. Implement Risk Mitigation Plans
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    20. Supplier Agreement Management: A Project Management Process Area at Maturity Level 2
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Establish Supplier Agreements
          1. SP 1.1. Determine Acquisition Type
          2. SP 1.2. Select Suppliers
          3. SP 1.3. Establish Supplier Agreements
        2. SG 2. Satisfy Supplier Agreements
          1. SP 2.1. Execute the Supplier Agreement
          2. SP 2.2. Monitor Selected Supplier Processes
          3. SP 2.3. Evaluate Selected Supplier Work Products
          4. SP 2.4. Accept the Acquired Product
          5. SP 2.5. Transition Products
      5. Generic Practices by Goal
        1. GG 2. Institutionalize a Managed Process
          1. GP 2.1. Establish an Organizational Policy
          2. GP 2.2. Plan the Process
          3. GP 2.3. Provide Resources
          4. GP 2.4. Assign Responsibility
          5. GP 2.5. Train People
          6. GP 2.6. Manage Configurations
          7. GP 2.7. Identify and Involve Relevant Stakeholders
          8. GP 2.8. Monitor and Control the Process
          9. GP 2.9. Objectively Evaluate Adherence
          10. GP 2.10. Review Status with Higher Level Management
    21. Technical Solution: An Engineering Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Select Product Component Solutions
          1. SP 1.1. Develop Alternative Solutions and Selection Criteria
          2. SP 1.2. Select Product Component Solutions
        2. SG 2. Develop the Design
          1. SP 2.1. Design the Product or Product Component
          2. SP 2.2. Establish a Technical Data Package
          3. SP 2.3. Design Interfaces Using Criteria
          4. SP 2.4. Perform Make, Buy, or Reuse Analyses
        3. SG 3. Implement the Product Design
          1. SP 3.1. Implement the Design
          2. SP 3.2. Develop Product Support Documentation
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    22. Validation: An Engineering Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Prepare for Validation
          1. SP 1.1. Select Products for Validation
          2. SP 1.2. Establish the Validation Environment
          3. SP 1.3. Establish Validation Procedures and Criteria
        2. SG 2. Validate Product or Product Components
          1. SP 2.1. Perform Validation
          2. SP 2.2. Analyze Validation Results
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
    23. Verification: An Engineering Process Area at Maturity Level 3
      1. Purpose
      2. Introductory Notes
      3. Related Process Areas
      4. Specific Practices by Goal
        1. SG 1. Prepare for Verification
          1. SP 1.1. Select Work Products for Verification
          2. SP 1.2. Establish the Verification Environment
          3. SP 1.3. Establish Verification Procedures and Criteria
        2. SG 2. Perform Peer Reviews
          1. SP 2.1. Prepare for Peer Reviews
          2. SP 2.2. Conduct Peer Reviews
          3. SP 2.3. Analyze Peer Review Data
        3. SG 3. Verify Selected Work Products
          1. SP 3.1. Perform Verification
          2. SP 3.2. Analyze Verification Results
      5. Generic Practices by Goal
        1. GP 2.1. Establish an Organizational Policy
        2. GP 2.2. Plan the Process
        3. GP 2.3. Provide Resources
        4. GP 2.4. Assign Responsibility
        5. GP 2.5. Train People
        6. GP 2.6. Manage Configurations
        7. GP 2.7. Identify and Involve Relevant Stakeholders
        8. GP 2.8. Monitor and Control the Process
        9. GP 2.9. Objectively Evaluate Adherence
        10. GP 2.10. Review Status with Higher Level Management
        11. GP 3.1. Establish a Defined Process
        12. GP 3.2. Collect Improvement Information
  8. Three. The Appendices and Glossary
    1. A. References
      1. Publicly Available Sources
      2. Regularly Updated Sources
    2. B. Acronyms
    3. C. CMMI for Development Project Participants
      1. Product Team
        1. Model Team Members
        2. SCAMPI Upgrade Team Members
        3. Training Team Members
        4. Architecture Team Members
        5. Hardware Team Members
        6. Piloting Team Members
        7. Quality Team Members
      2. Sponsors
      3. Steering Group
        1. Steering Group Members
        2. Ex-Officio Steering Group Members
        3. Steering Group Support: Acquisition
        4. Steering Group Support: CCB
      4. Configuration Control Board
        1. CCB Members
        2. Non-Voting CCB Members
    4. D. Glossary
  9. Book Contributors
    1. Book Authors
    2. Perspectives Authors
    3. Case Study Authors
  10. Inside Front Cover
    1. Process Areas Presented in the Continuous Representation
      1. Process Management
      2. Project Management
      3. Engineering
      4. Support
    2. Generic Goals and Practices as Presented in the Continuous Representation
  11. Inside Back Cover
    1. Process Areas Presented in the Staged Representation
      1. Maturity Level 2
      2. Maturity Level 3
      3. Maturity Level 4
      4. Maturity Level 5
    2. Generic Goals and Practices as Presented in the Staged Representation