Service System Development

A Service Establishment and Delivery Process Area at Maturity Level 3

Purpose

The purpose of Service System Development (SSD) is to analyze, design, develop, integrate, verify, and validate service systems, including service system components, to satisfy existing or anticipated service agreements.

In Other Words

SSD is about making sure you have everything you need to deliver the services, including people, processes, consumables, and equipment.

Remember that “system” does not mean an IT system; we intend the more general definition of system: a regularly interacting or interdependent group of items forming a unified whole.

It is common for service businesses to already have a service system in place for services ...

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