Service Delivery
A Service Establishment and Delivery Process Area at Maturity Level 2
Purpose
The purpose of Service Delivery (SD) is to deliver services in accordance with service agreements.
Introductory Notes
The Service Delivery process area focuses on the following:
• Establishing and maintaining service agreements
• Preparing and maintaining a service delivery approach
• Preparing for service delivery
• Delivering services
• Receiving and processing service requests
• Maintaining service systems
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