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CMMI for Services: Guidelines for Superior Service by Sandy Shrum, Brandon L. Buteau, Eileen C. Forrester

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Process and Product Quality Assurance

A Support Process Area at Maturity Level 2

Purpose

The purpose of Process and Product Quality Assurance (PPQA) is to provide staff and management with objective insight into processes and associated work products.

Introductory Notes

The Process and Product Quality Assurance process area involves the following activities:

• Objectively evaluating performed processes and work products against applicable process descriptions, standards, and procedures

• Identifying and documenting noncompliance issues

• Providing feedback to project staff and managers on the ...

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