O'Reilly logo

CMMI for Services: Guidelines for Superior Service by Sandy Shrum, Brandon L. Buteau, Eileen C. Forrester

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Measurement and Analysis

A Support Process Area at Maturity Level 2

Purpose

The purpose of Measurement and Analysis (MA) is to develop and sustain a measurement capability used to support management information needs.

CAM calls for measuring and monitoring particular contributors to service performance and quality: capacity and availability. MA is a more general set of measurement practices and can be applied to measure and analyze anything relevant to your business goals.

Introductory Notes

The Measurement and Analysis process area involves the following activities:

• Specifying objectives of measurement and analysis so they are aligned with ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required