A Support Process Area at Maturity Level 2
The purpose of Measurement and Analysis (MA) is to develop and sustain a measurement capability used to support management information needs.
CAM calls for measuring and monitoring particular contributors to service performance and quality: capacity and availability. MA is a more general set of measurement practices and can be applied to measure and analyze anything relevant to your business goals.
The Measurement and Analysis process area involves the following activities:
• Specifying objectives of measurement and analysis so they are aligned with ...