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CMMI for Services: Guidelines for Superior Service by Sandy Shrum, Brandon L. Buteau, Eileen C. Forrester

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Generic Goals and Generic Practices

This section describes in detail all the generic goals and generic practices of CMMI—model components that directly address process institutionalization. Also included are their associated subpractices, notes, examples, references, and generic practice elaborations.

Generic practice elaborations appear after generic practices to show how these practices should uniquely be applied to various process areas. Not all process areas are represented, since application of generic practices to process areas sometimes needs no explanation and other times requires explanation or examples.

Applying Generic Practices

Generic practices are components that are common to all process areas. Think of generic practices as reminders. ...

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