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CMMI for Services: Guidelines for Superior Service by Sandy Shrum, Brandon L. Buteau, Eileen C. Forrester

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Chapter 6. Essays about CMMI for Services

This chapter consists of essays written by invited contributing authors. All of these essays are related to CMMI for Services. Some of them are straightforward applications of CMMI-SVC to a particular field; for example, reporting a pilot use of the model in an IT organization. We also have an essay describing how CMMI-SVC could have been used and would have helped in a service environment that the author experienced in a prior job. Other essays are prospective applications to disciplines or domains that haven’t traditionally applied CMMI, such as education and legal services.

In addition, we sought some unusual treatments of CMMI-SVC: Could it be used to bolster corporate social responsibility? Can ...

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