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CMMI for Services: Guidelines for Superior Service by Sandy Shrum, Brandon L. Buteau, Eileen C. Forrester

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Chapter 3. How to Start Using CMMI

If you are new to CMMI, you may not know how to establish a process improvement program that will benefit your organization. This chapter is designed to help you learn how to get started using CMMI models, appraisal methods, and training to get you on your way to improving your organization’s processes.

Important Roles in Process Improvement

Before discussing some of the actions that must be taken to establish a CMMI-based process improvement program, it is important to explain the roles involved in such a program.

The roles involved in a process improvement program are critical to the success of any changes your organization wishes to make to its processes. These roles include the executive sponsor, management ...

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