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CMMI for Services: Guidelines for Superior Service by Sandy Shrum, Brandon L. Buteau, Eileen C. Forrester

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Essay Authors

Kevin Behr

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Kevin Behr is the founder of the Information Technology Process Institute (ITPI) and the CTO of the CIO Practice at Assemblage Pointe, which helps senior business executives transform IT organizations from chaos to business effectiveness. He has held the post of CTO and CIO at companies ranging from public corporations to technology startups. He is the author of six IT management books, including the popular The Visible Ops Handbook, which he coauthored with Gene Kim and George Spafford, and The Definitive Guide to IT Management for the Adaptive Enterprise, published by Hewlett-Packard.

Betsey S. Cox-Buteau

Betsey Cox-Buteau ...

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