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CMDB Systems by Dan Twing, Rick Sturm, Dennis Drogseth

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Appendix A

Glossary of Terms and Concepts

Agile software development Agile software development includes multiple software development methods designed to optimize collaboration across cross-functional teams in support of more responsiveness to business demands and other changing requirements. It promotes adaptive planning, evolutionary development, and continuous improvement.

Analytics If the CMDB System is, above all, about insight, that insight needs to be fed and optimized through good analytic tools. Analytic tools may range in capabilities from advanced reporting to truly advanced heuristics, including self-learning algorithms, transaction analytics, and big data in various forms. Big data for IT, which EMA calls “Advanced Operations ...

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