About the Authors
Dennis Nils Drogseth worked in technology for more than 30 years. He has been an analyst with Enterprise Management Associates for 16 years, where he currently supports EMA through leadership in Business Service Management (BSM), CMDB Systems, automation systems, and service-centric financial optimization. He also researches changing organizational dynamics in IT, such as issues between the service desk and operations, and the emergence of a cross-domain, “service management” organization in more mature IT organizations. He has been widely published in columns and features in trade publications such as APM Digest, Network World, and the CSC Executive Forum.
His extensive involvement in CMDB Systems dates back to 2004 where ...
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