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CMDB Systems by Dan Twing, Rick Sturm, Dennis Drogseth

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Chapter 9

Maturity and Readiness

A Four-Phase Evolutionary Assessment

Abstract

There are many different ways to calculate IT's maturity level, but any approach that doesn't take into account the three drivers first described in Chapter 4—technology, process, and organization—is likely to fail. In this chapter, we take a closer look at this critical triangle of influence, in which levers for improvement often require artful combinations of technology, process, and organizational readiness rather than a narrow focus on just one single factor.

Keywords

IT maturity

back-office

business partner

process

technology

organization

culture

reactive

In order to move forward through the stages of IT evolution, it's important to understand how the three ...

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