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CMDB Systems by Dan Twing, Rick Sturm, Dennis Drogseth

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Chapter 1

The Odds Are Against You

Abstract

Failures in Configuration Management Database (CMDB) initiatives have been both rampant and notorious, and yet, the values of new and emerging CMDB-related technologies are greater than ever. This chapter provides a sobering set of insights into how and why CMDB initiatives fail, but it also takes a fresh look at how the classic CMDB is evolving into a far more successful paradigm—the “CMDB System.”

Keywords

CMDB failures

CMS

CMDB system

issues

ITIL

organization

communication

stakeholder

John was looking to leave his legacy for George Washington Surgical Manufacturing (GWSM)—a mid-range company headquartered in the Midwest struggling to keep pace with dramatic changes in the healthcare industry. ...

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