Notes

1. Nicholas Carr, The Big Switch: Rewiring the World, From Edison to Google (W. W. Norton, 2008).

2. Thanks to Ben Black for first observing this.

3. Thanks to Chris Volinsky for suggesting this metric.

4. Joe Weinman, “Smooth Operator: The Value of Demand Aggregation,” February 27, 2011. www.joeweinman.com/Resources/Joe_Weinman_Smooth_Operator_Demand_Aggregation.pdf.

5. Andrea Petersen, “How a Megahotel Tries to Seem Small; 20 Brides in a Weekend,” Wall Street Journal, September 22, 2011. online.wsj.com/article/SB10001424053111903791504576584944173766266.html.

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