WAI-KIT CHEAH and HENRY KASIM
The latest paradigm that has emerged is that of cloud computing where new evolution of operating model enables IT services to be delivered through next-generation data-center infrastructures consisting of compute, storage, applications and databases, built over virtualization technology .
Cloud service providers who are planning to build infrastructure to support cloud services should first justify their plans through a strategic and business planning process. Designing, building, implementing, and commissioning an underlying technology infrastructure to offer cloud services to a target market segment is merely a transformation process that the service provider must undertake to prepare for supporting the processes, management tools, technology architectures, and foundation to deliver and support their cloud services. These foundation elements will be used to produce the cloud service that will be ready for consumption.
The question then is, How does a service provider qualify and determine that the service is ready for production? What does production readiness mean? This chapter explores elements that are required to be designed, planned, assessed, evaluated, tested, and accepted prior to classifying their service as production-ready and consumption-ready.
The term service management has been defined in many ways by analysts and business practitioners.
The Stationery ...