Appendix C. Rackspace

Eric Johnson

Rackspace is probably the best-known company when it comes to traditional hosting services for corporations. Its roots lie in managed hosting of physical servers and its trademarked Fanatical Support, allowing most customers to rely on its technology experts for stability and performance. Rackspace’s customers range from one-server configurations to complex configurations spanning hundreds of servers and high-performance network gear.

But Rackspace is fully aware of the trend in this industry, as demonstrated by Amazon.com’s EC2 and S3, to move away (at least partially) from dedicated physical servers into the “cloud,” where some customers are comfortable running in a shared environment.

Rackspace seeks to provide a full suite of options for customers, ranging from dedicated physical servers to complete virtual servers, along with “hybrid” environments that are a mix of the two.

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