Index
A
Accountability: accepting responsibility for actions and impact; accepting responsibility for actions but not impact; accountability boosters; accountability busters; acknowledging absolutely no accountability; acknowledging involvement but deflecting responsibility; action; assessing; checkpoints; defensiveness; defining; excuses; lack of; and leadership; overview; and performance; and productivity; reasons for not holding people accountable; setting people up for success; three accountability questions; timetable; two responses to missed targets
Action
Action plans; clarifying implementation goals and standards; components; contingent plans; and the implementation process; minimizing risk; overview; sample; and standards of excellence; ...
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