Chapter Four
Bridge Builder 3: Hold People Accountable
In the social sciences we spend our time trying to understand and predict human behavior. We often find ourselves in envy of the physical sciences. They, after, all can point to phenomena in nature that are predictable and constant, such as what happens to water when it’s exposed to a specific temperature or pressure. Unfortunately for us, human beings do not lend themselves to that kind of predictability and consistency. It’s tough to make a definitive statement about what a person will say or do in a specific situation.
I believe, however, there is at least one principle of social science that is predictable and consistent. On employee surveys, when you ask people whether they and others ...
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