The Bottom Line
In today’s competitive business environment you need every member of your team working at full potential. Incredible as it may seem, having high expectations and sincerely believing that people are capable of meeting your expectations actually results in improved performance. The evidence is overwhelming. When we believe people are capable, we treat them like they are capable and they come to believe they are capable. Unfortunately, the converse is true as well. This powerful dynamic starts when your expectations (high or low) are translated into behavior.
The real challenge of using high expectations to improve performance and enhance execution comes not when we meet someone for the first time but when we have a preconceived ...
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