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Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet by Bruce Michelson

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Chapter 11. Program Management

Introduction

Program management is the “glue” that holds the lifecycle-management solution together. One of the conclusions from the closed loop lifecycle planning research is that lifecycle management is a program. Lifecycle management delivers the best set of economics and services to the end-user segments based on the scope of the solution. However, to deliver the solution, program management is required.

Program management represents the high-level coordination and integration of the disparate lifecycle operations into a single solution set. Program management is the single point of contact and accountability for the lifecycle-management solution. In the research performed, I noted that businesses that did ...

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