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Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet

Book Description

BETTER SUPPORT, LOWER COSTS: OPTIMIZE YOUR PC HARDWARE LIFECYCLE, FROM ACQUISITION TO DISPOSAL

It typically costs four times as much to support a PC as it does to purchase it--often, even more. The solution: Closed Loop Lifecycle Planning®, Bruce Michelson’s comprehensive, proven, best-practice methodology for managing client hardware. Drawing on decades of experience working with Hewlett-Packard’s largest and most complex clients, Michelson shows how to monitor and manage lifecycle tasks systematically and coherently–improving efficiency and driving out cost at every phase of your hardware lifecycle, no matter what that hardware is. Michelson shows IT managers how to segment users to provide the right equipment and support at the lowest cost and offers in-depth guidance on controlling the cost of change. His pragmatic approach fully reflects IT’s business context and addresses crucial related issues, ranging from service delivery to security and risk management.

Coverage includes:

  • The core concepts of closed loop lifecycle planning and transitioning to lifecycle management for the first time

  • Effectively managing all three client lifecycle management “suites”: commodity, value, and economic

  • Addressing the business and political challenges associated with PC lifecycle management

  • Optimizing upfront tasks: hardware/software acquisition, interoperability, prototyping, staging, integration, image management, and installation

  • Managing deployed PCs: moves, adds, changes; warranty/maintenance; asset management; help desks; networking; and program management

  • Refreshing technology and securely disposing of hardware at end-of-life

  • Minimizing user downtime and ensuring business continuity

  • Reducing existing costs, avoiding new costs, and learning the broader lessons of closed loop lifecycle planning

  • Register your book and download extra chapters at http://www.awprofessional.com/bookstore/register.asp.

    Introduction 1

    Part I               Lifecycle Management

    1 Closed Loop Lifecycle Planning Methodology 7

    2 Overview of Closed Loop Lifecycle Planning 21

    3 Acquiring Hardware 37

    4 Acquiring Software 51

    5 Staging and Integration 71

    6 Installation 85

    7 Moves, Adds, and Changes (MACs) 95

    8 Warranty and Maintenance 105

    9 Asset Management 119

    10 The Help Desk 139

    11 Program Management 159

    12 Disposing of Client Devices at the End of Life 171

    13 Technology Refresh 187

    14 Service-Delivery Strategies 207

    15 Security and Risk 233

    16 Global Lifecycle 249

    17 Disaster Recovery and Business Continuity  261

    18 End-User Downtime 267

    19 Lifecycle Management: Business Observations 275

    Index 529

    ONLINE CHAPTERS

    Part II             Additional Detailed Lifecycle Management Content

    20 Interoperability and Prototyping 287

    21 Image Management 295

    22 Networking 307

    23 Management Tools 315

    24 The Quantification of Benefits and Value of Closed Loop Lifecycle Planning 323

    25 Closed Loop Lifecycle Planning for Servers 359

    26 Industry Profiles: Lifecycle Considerations 367

    Bonus Section            User Segmentation: A Complement to Closed Loop Lifecycle Planning

    27 Overview of User Segmentation 381

    28 Technologies in User Segmentation 399

    29 Expanding the Technologies Under a User Segmentation Strategy 427

    30 End-User Segments 453

    31 User Segmentation and the Closed Loop Lifecycle Planning Model 505

    Table of Contents

    1. Title Page
    2. Copyright Page
    3. Table of Contents
    4. Praise for Closed Loop Lifecycle Planning
    5. Acknowledgments
    6. About the Author
    7. Introduction
    8. Part I. Lifecycle Management
      1. Chapter 1. Closed Loop Lifecycle Planning Methodology
      2. Chapter 2. Overview of Closed Loop Lifecycle Planning
      3. Chapter 3. Acquiring Hardware
      4. Chapter 4. Acquiring Software
      5. Chapter 5. Staging and Integration
      6. Chapter 6. Installation
      7. Chapter 7. Moves, Adds, and Changes (MACs)
      8. Chapter 8. Warranty and Maintenance
      9. Chapter 9. Asset Management
      10. Chapter 10. The Help Desk
      11. Chapter 11. Program Management
      12. Chapter 12. Disposing of Client Devices at the End of Life
      13. Chapter 13. Technology Refresh
      14. Chapter 14. Service-Delivery Strategies
      15. Chapter 15. Security and Risk
      16. Chapter 16. Global Lifecycle
      17. Chapter 17. Disaster Recovery and Business Continuity
      18. Chapter 18. End-User Downtime
      19. Chapter 19. Lifecycle Management: Business Observations
    9. Part II. Additional Detailed Lifecycle Management Content
      1. Chapter 20. Interoperability and Prototyping
      2. Chapter 21. Image Management
      3. Chapter 22. Networking
      4. Chapter 23. Management Tools
      5. Chapter 24. The Quantification of Benefits and Value of Closed Loop Lifecycle Planning
      6. Chapter 25. Closed Loop Lifecycle Planning for Servers
      7. Chapter 26. Industry Profiles: Lifecycle Considerations
    10. Bonus Section: User Segmentation: A Complement to Closed Loop Lifecycle Planning
      1. Chapter 27. Overview of User Segmentation
      2. Chapter 28. Technologies in User Segmentation
      3. Chapter 29. Expanding the Technologies under a User-Segmentation Strategy
      4. Chapter 30. End-User Segments
      5. Chapter 31. User Segmentation and the Closed Loop Lifecycle Planning Model
    11. Index