Clients First: The Two Word Miracle

Index

Aaron (real estate agent)

Adams, John

Addiction:

giving as

worry as

Advertising:

newspaper

in real estate crash

role of

Agents. See Real estate agents

Airlines

Alcoholics, meetings for

Alicia (real estate agent)

Arizona:

deciding to move to

dual agency

real estate licensure requirements

Arizona Republic newspaper ads

Arrogance

Assembly line analogy, for teams

Auel, Jean

Automakers

Bank clients:

DNU (Do Not Use) files

first

importance of

lessons from

loss mitigators

one-strike policy

real estate crash and

referrals to

resistance to getting

statistics

truth, trusting

Bank-owned properties

Best, being:

car dealership claims

Clients First and

drive and determination

football teams

importance of

Macy’s

BMW

Books, scouting for and selling

Bottom 10 percent theory

Brian (real estate agent)

Brilliance

Bubble, real estate

Builders and building trades

Burdens, letting go of:

change, possibility of

decision making

detachment

martyrs

monkeys, role in creating

worry as addictive

worry chart

Burns, Robert

Business:

as about people

building one client at a time

Buyer’s agents

Buyers versus sellers

Cahill, Dr.

Callaway Country

Car dealerships

Caring:

about

client desire for

client retention/return and

defined

as focus

importance of

liking people and

money concerns and

power of

real estate crash and

serving client interests and

Carmakers

Chain analogy, for teams

Chance, taking a

Change:

Clients First and

mystery of

possibility of

quick versus ...