ACKNOWLEDGMENTS

This book is the result of many lessons learned over the years from managing thousands of employees—from my first Plant 8 maintenance crew at Allison Gas Turbine in 1989, to those who work for me now at my own consulting company, and everyone in between. Thank you for teaching me what it means to be a good manager. This journey has been a blast, and no matter where you are now in your lives and careers, I wish you all the best.

I would also like to thank my dear friend Marsha Jane Brofka‐Berends, who continues to amaze me with her editorial prowess. I thought this book, a huge and challenging undertaking, would send her running, but fortunately it didn't (and she's already committed to working on my next one!). I am also grateful to Sarah Barasch for her stellar research, in which she left no stone unturned. We worked together at Oxygen years ago, and it's been wonderful to reconnect with her through this project. My thanks also go out to Jenna Rose Robbins for her invaluable research and editorial contributions to this work.

Many thanks to Jeanenne Ray, my editor at John Wiley & Sons, for recognizing the importance of this topic. Thanks, too, to Heather Brosius for answering all my questions along the way. It's been a pleasure working with both of you.

Finally, I would be remiss if I didn't thank my mom, Dorothy Grubb, and my brother, Eric Grubb, for putting up with me when I write. I can be a bear, but you love me anyway—and for that I am forever grateful. ...

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