Foreword

In today’s hyper-connected world, maintaining and sustaining a civil online culture is incredibly important because it serves as the ethical foundation for the best the Internet has to offer today and in the future.

Unfortunately, it’s easy to hear stories of horrible online abuse and throw up our hands in despair thinking that nothing can be done.

That’s a big mistake. Of course there is difficulty in balancing the demands of freedom of expression and prevention of abuse. This challenge exists at both the level of private website rules and at the level of legislation. Still, a civil online culture is achievable, with the right mindset, willingness, and tools.

We live in an era where billions of people are already online, and billions ...

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