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Citrix XenApp™ Platinum Edition Advanced Concepts: The Official Guide by

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CHAPTER 17XenApp Troubleshooting

This chapter describes XenApp troubleshooting techniques. It includes sections on troubleshooting the Independent Management Architecture (IMA) service, collecting Citrix technical support information, handling frequently encountered obstacles, troubleshooting dropped sessions, and understanding known issues.

TROUBLESHOOTING IMA

The IMA service is the core of XenApp and runs on all farm servers. The solutions presented in this section can help resolve many production IMA issues.

IMA Service Fails to Start

The following guidelines and hints can be useful when the IMA service fails to start:

arrow If the Service Control ...

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