This chapter describes XenApp troubleshooting techniques. It includes sections on troubleshooting the Independent Management Architecture (IMA) service, collecting Citrix technical support information, handling frequently encountered obstacles, troubleshooting dropped sessions, and understanding known issues.
The IMA service is the core of XenApp and runs on all farm servers. The solutions presented in this section can help resolve many production IMA issues.
The following guidelines and hints can be useful when the IMA service fails to start:
If the Service Control ...