Case Study: Does Business Continuity Work?

SCENARIO

ESSENCE OF THE CASE

  • A business continuity plan was in place; however, the unique way in which employees responded to a disaster ensured this company's continuation and sub-sequent successes.

Yes (and the better your plans, the more likely it is). In the wake of the 9/11 attack on the World Trade Center, many businesses did not survive. But many did. The World Trade Center offices of bond trading giant Cantor Fitzgerald LP, were destroyed, and 180 of its 733 employees were killed. However, Cantor was ready to trade two days later—in time for the September 13 reopening of U.S. Treasury markets.

According to an article in the December 13, 2001 issue of Computerworld (http://www.cnn.com/2001/TECH/industry/12/13/redundancy.rebound.idg/index.html ...

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