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Cisco Unity Fundamentals by Brian Morgan, Moises Gonzalez

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Chapter 5. Cisco Unified Communications System Customization

In this chapter, the topic of discussion centers on the use of call handlers in Cisco Unity, because they represent the basic building blocks of any Cisco Unity system.

Understanding Cisco Unity Call Handlers

Call handlers do exactly what their name implies, they handle calls. Calls that are not answered are forwarded to Cisco Unity, which in turn answers calls, greets callers with recorded prompts, provides callers with information and options, routes calls, and takes messages. Your plan for call handlers may fall anywhere within a wide range of options, from a simplistic plan that uses only the predefined Cisco Unity call handlers, to a complex plan that uses an unlimited number of ...

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