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Cisco Unity Fundamentals by Brian Morgan, Moises Gonzalez

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Chapter 1. Cisco Unified Communications System Fundamentals

This chapter introduces the Cisco unified communications system. To administer Cisco Unity and Cisco PA efficiently and effectively, it is important to have an understanding of the environment they inhabit and operate within. Understanding how calls route through the systems and what you can do with them as they travel is crucial to your ability to administer a Cisco unified communications system.

Understanding Cisco Unity’s Call Flow Essentials

Understanding how calls flow through the unified communications systems is very important for system administrators of PA and the voice-messaging system Cisco Unity. As you become more familiar with how calls flow through the system, you will ...

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