Cisco Unity Connection

The comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshooting

This is the first comprehensive guide to designing, implementing, and configuring the latest versions of Cisco Unity Connection to serve today's business requirements. It presents complete descriptions of powerful new features introduced in the newest versions of Cisco Unity Connection, together with detailed guidance on configuring each feature and application. The book begins with detailed coverage of Cisco Unity Connection design; operating system, database, and server requirements; and configuration procedures for implementing them in Cisco Unified Communication Manager and Cisco Unified Communications Manager Express networks. Digital networking and VPIM are discussed in detail, with real-world case studies of integration in Cisco environments. For non-Cisco integrations, PIMG and TIMG integration are also explained and supported with case studies. Next, the authors turn to configuring Cisco Unity Connection options ranging from users and contact, to call routing, dial plan, class of service, and templates. Utilizing real-world examples, it covers diverse user features and methods of voicemail access, including Personal Communications Assistant, IMAP clients, ViewMail and PhoneView. The book concludes with detailed information on tools and reports available to system engineers and administrators involved with deploying, maintaining, and troubleshooting Cisco Unity Connection.